Calicoberry Digital – FAQ
General Questions
Q1: What does Calicoberry Digital sell?
A: We sell digital-only products, including design files, graphics, and other downloadable assets. No physical items are shipped.
Q2: How do I access my purchases?
A: After purchase, your digital products are available for instant download through your account or purchase confirmation email. You can also hit the downloads button on the bottom of the website!
Q3: Can I request a refund or cancel my order?
A: No. Due to the nature of digital products, all sales are final. Once a product is downloaded, it cannot be returned. Please review product details carefully before purchasing.
Licensing & Use
Q4: Can I use your products for commercial purposes?
A: Yes. All purchases include a commercial license, unless otherwise noted. You may use our digital products to create finished goods for personal or commercial use following the license rules. You can read more about this on our Terms of Service page.
Q5: Can I resell your digital products as-is?
A: No. You may not sell or redistribute products in their original form (e.g., selling digital paper as digital paper). You must modify or incorporate them into a new design or product.
Q6: Can I share your products with friends or on other websites?
A: No. Sharing, distributing, or uploading our products elsewhere is prohibited. Personal use does not require credit, but you cannot claim the work as your own.
Q7: Are there any tutorials or instructions provided?
A: No. We provide the files as-is and do not provide tutorials, technical support, or guidance on how to use the products.
Privacy & Data
Q8: What personal data do you collect?
A: We collect only necessary information for purchases, such as your name, email, and billing info. We also track cookies and usage data for site functionality and analytics.
Q9: Do you share my data with third parties?
A: Only with trusted partners for purposes like payment processing, delivery, or analytics. We do not sell your personal data.
Q10: Can I request access, correction, or deletion of my data?
A: Yes. You can exercise your rights under GDPR, CCPA, and other applicable privacy laws. Contact us at [your email] for requests.
Q11: How long do you retain my data?
A: We retain personal data only as long as necessary to provide services, fulfill legal obligations, and ensure security.
Security & Cookies
Q12: Is my information secure?
A: Yes. We use SSL encryption and other security measures to protect your personal data, but no system is 100% secure online.
Q13: How do cookies work on your site?
A: Cookies help improve your experience, save your cart, and provide analytics. You may disable cookies in your browser, but some site features may not function properly.
Intellectual Property & DMCA
Q14: Are your products copyrighted?
A: Yes. All content is protected by copyright, trademark, and other intellectual property laws.
Q15: What happens if someone steals my design or your content?
A: We enforce a DMCA / copyright takedown process. If you see unauthorized use of our content, contact us with proof and details so we can act.
Q16: Can I modify your products?
A: Yes. Modifications are allowed for creating new, original products. You may not redistribute modified digital assets in a way that competes with or replicates the original product.
Other
Q17: Do colors in digital files match exactly what I see on screen?
A: Not always. Colors may vary due to device screens, monitors, printers, and software settings. Minor differences are normal and not considered defects.
Q18: Can you remove negative reviews if you don’t like them?
A: We may remove feedback related to issues beyond our control, such as user error, technical difficulties, or simple change of mind. Reviews must still be honest and constructive.
You can read more deeply into these topics by reviewing our Terms of Service page, or our Privacy Page. Additional legal policies and terms can be found in the links at the bottom of the website.